FAQ’s

Frequently Asked Questions

 

 

What Is Your Cancellation Policy?

Please provide 48 hour notice for all cancellations otherwise a $35.00 fee will be assessed. For at-the-door cancellations a $60.00 fee will be assessed. Cancellation fees only cover the business cost.

What is Memphis Maids’ 100% Satisfaction Guarantee?

We want to make sure you are 100% Satisfied with the house cleaning service you receive. We are happy to offer a 100% satisfaction guarantee. If a spot was missed just call us within 24 hours and we will return to your home and clean the areas you are not happy with. This only applies to service rendered with a flat-rate pricing (i.e. not hourly rate).

What Services Do You Offer?

Memphis Maids offers the following:

  • Regular Scheduled Maid Service:
    • Weekly
    • Bi-weekly
    • Monthly – every four weeks
  • Regular One-Time House Cleaning
  • Detail House Cleaning
  • Move In/Out or Make Readies
  • Other – We accommodate any type of cleaning. Just let us know what you require!

Can I Trust the Professional House Cleaners?

You can trust Memphis Maids.

All of our employees have undergone background checks, reference checks, and are covered by insurance. Memphis Maids sends screened, trusted, and dependable employees to your home. If we would not trust someone to clean our own home or office, we’re not going to send them to yours.

Are Memphis Maids’ Employees Insured?

Yes, Memphis Maids carries liability insurance, protecting your home and possessions.

Do You Require Contracts?

Never.

We’re happy to earn your business each and every time we provide service.

Do you Bring the Cleaning Supplies and Equipment?

Yes, all supplies are provided . We arrive with all cleaning supplies and equipment necessary to make your home sparkle. We even bring our own freshly laundered soft cotton towels to clean with. If you’d like us to use your cleaning equipment or any special cleaning supplies, just let us know. We’d be happy to do so.

Will you Send the Same Team Each Time?

Of course because sending the same team allows that team to learn how to clean your home efficiently and effectively while lessening the chance of breakage. If a team member is sick or cannot make it that day, we will send another team.

Do I Have to be Home When You Clean?

First time cleaning we recommend you to be there so you can meet the ladies that will be cleaning your home. If you cannot make it, that is ok, too.

Once service is provided on a regular basis, most clients prefer to provide a key so they don;t have to worry about being home. All keys are secured when not in use. If you wish to hide a key on your premises, please call the office with the location so we can notify the team prior to their arrival.

Why Does a One-Time or First Time House Cleaning Take Longer than Maintenance Cleaning?

House cleaning is hard work. The first time we come out to clean your home or office, the job is more intensive as we get all areas cleaned to sparkling high standards.

Depending on the initial level of grime and clutter, a first-time cleaning can take 1.2-2.0 times longer than subsequent cleanings. It obviously takes longer to clean a tub or shower that has a lot of build up than a tub that’s been cleaned frequently. We will clean to whatever style you wish, but left to our own devices, we clean until your home shines.

How do I Get Ready Or Prepare For The Cleaning?

First, discuss your wants and needs with the office to make sure your home specifics are well documented and clear. Make sure you inform us of any pet instructions, keys, alarms or other specifics about your household. If there are any trouble areas, or pet peeves, you should mention at this time so we can bring any special cleaning supplies and be prepared to address these issues on our first visit.

It’s fine to have a “To Do” list. Just email us at the office so we can make sure the schedule enough time to ensure it can get done. We are happy to address very specific items even room by room.

Hand down, clutter is the #1 thing that slows us down. Our professional house cleaners are ready to go right when we get there, we really want to start that dirty work, but first we have to pick up all the newspapers, magazines, the 500 Lego’s your kids left out, bobby pins on the bathroom floor, cups and glasses, dirty dishes, clothing and shoes strewn all over that needs to be picked up and put away, before we even can start to clean.

Knick knacks are closely related to clutter. Now, I realize that knick-knacks can be treasured above all else,  but knick-knacks are clutter as well, and just the fact that you have all these treasures causes extra dust and grime to built up in the general area. (It takes quite a bit of time to pick up and wipe down those 30 miniature vases on your shelf, so I know you most likely do not clean it very frequently, if at all)

We don’t mind picking all the stuff up- hey, don’t forget we are getting paid for it. But it is not themost effective use of your money and the time we should be spending on the real reasonyou hired us to come to your home.

Does this make sense?

What task is more important to you? Picking up little Nicole and Danielle’s clothes and the dishes in their rooms, and Tommy’s toy cars and lego’s, or really scrubbing that bathroom till it sparkles?

Of course, we do pick up all the clutter we find, it’s part of our job. But please be aware that it will cause your cleaning to take a bit longer, if the amount of clutter is excessive.

What Days do you Work?

We are available to make your home shine Monday through Friday. Saturday’s are available too, though our cleaning rates are slightly higher.

Openings are available for either one-time, weekly, bi-weekly, or monthly cleaning services.

What Time Will You Arrive?

You’ll receive an email reminder the day before scheduled service. For first time customers, you’ll also receive a call the day before with an estimated time of arrival (ETA). The ETA will be as accurate as we can possibly make it (e.g. around 12, give or take an hour).

Each of our cleaning team has approximately 1-5 jobs scheduled each day. The clients scheduled before you, as well as traffic sometimes will impact the accuracy of our arrival time. We do make every attempt to arrive very close to our scheduled time, but some things are out of our control. We ask for your understanding if we are running behind.

If you have a critical timing issue, please let us know, and we will do our best to try to accommodate it.

Do You Send an Individual or a Team of Maids?

We send either one or two ladies depending on the client’s home size, location, and personal preference. For exceptionally larger lobs, larger teams can be sent.

Can I Leave a Note for the Team?

Yes. Communication is always a good idea. Though for requests that may take a longer amount of time, let us know here in the office. We want to make sure enough time is allocated in order to do ensure the job done perfectly.

We contact all of our clients after their initial cleaning to ensure their satisfaction and to ask for feedback. Every client has different wants, needs, and expectations, so the more communication the better.

How Do I Make My Payment?

  • Payment is due at the time of service.
  • We accept cash, check, Visa, Master card, American Express, and Discover Card.
  • Returned checks are subject to a $35.00 processing fee.
  • If full payment is not received at the time of service, billing clients are assessed an additional $15.00.
  • Late fees accrue at $35 per month for balances outstanding.

What if Something was Missed and I am Unhappy with a Cleaning?

Please call us within 24 hours and we’ll send a team out as soon as possible. We try very hard to please our clients, but sometimes we do make mistakes. We guarantee our services, so we will return to correct the problem at no additional charge.

If something small was missed that you would just like to bring to our attention. Please do call, email, or leave a note for the team the next time they come out. We don’t want to make the same mistake twice. Communication is very important. If we don’t hear from you, we will assume everything is well.

What if Something Valuable was Broken when the Maids Cleaned my Home?

We treat your home as if it was our own, and of course we carry insurance if there is an unfortunate mishap. If you have any irreplaceable or high value items in your home, please notify us so we do not risk damaging them.

What if I Forget the Team is Coming to Clean my Home?

We call all our clients the day before the first scheduled cleaning to remind them of their cleaning appointment. If the team is dispatched, drives to your home, and we can’t get in to clean, a $60.00 trip fee will be assessed. This is a minimal fee that is in place to cover the cost of our transportation, and our employee wages as they travel to and from your home.

Please call us to cancel prior to the scheduled cleaning day to avoid this charge.

Can I get a Gift Certificate?

Of course. House cleaning is a wonderful gift for many occasions. We’ll be happy to provide gift certificates in any amount of time you desire. Just send us an e-mail or call and we’ll get it set up right away or click here.